Privacy Policy
Introduction
Thank you for being part of our community at Eunice.io (“Company”, “we”, “our”, “us”). We respect your privacy and are committed to protecting personal information that we collect and process. If you have any questions about this policy or our practices, contact us at privacy@eunice.io. This Privacy Policy explains what we collect, how we use it, when we share it, how long we keep it, and what choices you have. If you are a California resident, the section California Privacy Notice below also applies to you.
Information We Collect
We collect personal information that you choose to provide, as well as certain information collected automatically when you use our website and services.
Information you provide directly
- Account and contact details, such as name, email address, username, and similar identifiers
- Content you submit, such as messages, forms, and support requests
- Any other information you decide to share with us
Information collected automatically
- Device and usage data, such as IP address, browser type, device identifiers, pages viewed, clicks, and referring pages
- Approximate location data derived from your IP address
- Cookie and similar tracking data (see “Cookies and Advertising”)
Information from third parties (when you choose to connect them)
- If you use third-party sign-in or integrations (for example social login), we may receive limited profile or authentication data from that provider, depending on your settings.
- If you enable integrations that share data with us via an API, we receive the information needed to provide the integration.
How We Use Your Information
We use personal information to operate our services and run our business. Depending on the context and applicable law, our processing may be based on legitimate interests, performance of a contract, consent, or legal obligations.
Common uses include:
- Providing, maintaining, and improving our website and services
- Creating and managing accounts, authentication, and customer support
- Communications about service updates, security notices, and administrative messages
- Analytics, troubleshooting, and performance monitoring
- Security, fraud prevention, and abuse detection
- Marketing and promotional communications (where permitted by law and based on your choices)
Cookies and Advertising
We use cookies and similar technologies (for example pixels and SDKs) to:
- Remember preferences and keep you signed in (where applicable)
- Understand how users interact with our site
- Measure campaigns and improve our services
- Support advertising and marketing activities (depending on your region and settings)
Some third parties that provide analytics or advertising services may collect information directly from your browser or device when you visit our website. Depending on where you live and how these technologies are used, this activity may be considered “sharing” or “selling” personal information under certain privacy laws (including California law). You can control cookie-related choices through available settings, consent tools (where offered), and browser controls.
Disclosure of Your Information
We may share personal information with:
- Service providers that process data on our behalf, such as hosting, analytics, customer support, email delivery, and security vendors
- Affiliates (if applicable) for internal business operations consistent with this policy
- Business partners when you request, opt into, or use a partner feature or integration
- Professional advisors such as legal, auditing, or compliance providers
- Authorities or other parties where required by law, to protect rights and safety, or to prevent fraud and abuse
- Business transferees in connection with a merger, acquisition, financing, or sale of assets (subject to appropriate safeguards)
We do not share your email address with third parties for their own marketing purposes in a way that conflicts with this policy, and we do not permit third parties to use your email for their direct marketing unless you have agreed to that arrangement.
Retention of Your Information
We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Retention periods vary based on:
- The type of information
- Whether it is needed to provide the services you requested
- Legal, accounting, tax, security, or dispute-resolution requirements
Even when you ask us to delete certain data, we may retain limited information when needed for legal compliance, security, fraud prevention, or to establish or defend legal claims.
Your Privacy Rights (General)
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. You may also be able to withdraw consent where we rely on it.
EEA/UK users: If you believe we are processing your personal information unlawfully, you may lodge a complaint with your local data protection authority.
To exercise rights, contact us using the details in the “Contact Us” section. We may ask for information needed to verify your identity and the scope of your request.
California Privacy Notice (CCPA/CPRA)
This section applies only to “personal information” subject to the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, “CCPA/CPRA”) and applies to California residents.
Categories of Personal Information We Collect
In the last 12 months, we may have collected the following categories (depending on how you use Eunice.io):
- Identifiers (for example name, email address, account identifiers, online identifiers, IP address)
- Customer records and account-related information (for example information you provide in connection with an account or request)
- Commercial information (for example products or services considered, obtained, or used)
- Internet or network activity (for example browsing and interaction data on our site)
- Geolocation data (typically approximate location derived from IP address)
- Professional or education-related information (only if you provide it)
- Inferences drawn from the information above (for example preferences inferred from usage)
Sensitive personal information: In limited cases, we may process sensitive personal information as defined by California law, only when necessary and for permitted purposes (for example security, fraud prevention, account protection, or providing requested services). We do not use sensitive personal information to infer characteristics in a manner that is restricted by law.
Sources of Personal Information
We collect personal information from:
- You, when you create an account, contact us, or submit information
- Your devices and browser automatically, through cookies and similar technologies
- Third parties you choose to connect, such as login providers or integrations, when you direct them to share data with us
Purposes for Collecting, Using, and Disclosing
We collect, use, and disclose personal information for business and commercial purposes such as:
- Operating our website and providing services
- Account management, authentication, customer support, and communications
- Analytics, quality assurance, debugging, and service improvement
- Security, fraud prevention, and protecting users and our business
- Marketing and advertising (subject to your choices and applicable law)
- Compliance with legal obligations and enforcing our terms
Categories of Third Parties We Disclose To
We may disclose personal information to:
- Service providers and contractors
- Analytics and security vendors
- Advertising and marketing partners (where applicable)
- Business partners, when you use a partner feature or integration
- Professional advisors and authorities, as required or permitted by law
“Sale” or “Sharing” of Personal Information
California law defines “sale” broadly, and “sharing” includes disclosure of personal information for cross-context behavioral advertising. When we use third-party cookies or similar technologies for advertising measurement or interest-based advertising, this may be considered a “sale” or “sharing” under the CCPA/CPRA.
Your California Rights
California residents may have the right to:
- Know what personal information we collected, used, disclosed, sold, or shared, including categories and specific pieces
- Delete personal information, subject to exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit the use and disclosure of sensitive personal information (where applicable)
- Non-discrimination for exercising CCPA/CPRA rights
How to Exercise California Rights
To submit a request, contact us at privacy@eunice.io with a clear subject line such as “California Privacy Request” and tell us which right you want to exercise (access/know, delete, correct, opt out, limit sensitive use).
Opt out of sale/sharing via cookies
- Use any cookie preference tool we make available on our site (where shown)
- Adjust browser controls to block or clear cookies
- Where applicable, use industry opt-out tools for interest-based advertising and ad personalization settings on your devices
Verification Process
To protect your information, we may need to verify your identity before fulfilling certain requests. Verification steps depend on the request and the sensitivity of the data involved. If we cannot verify your identity, we may be unable to fulfill a request to know or delete.
Authorized Agents
You may authorize an agent to submit a request on your behalf. We may require proof of authorization and may also ask you to verify your identity directly, as permitted by law.
Minors
We do not knowingly sell or share personal information of consumers we know to be under 16 years of age.
ANTI-SPAM Policy
We aim to maintain a spam-free experience and comply with the CAN-SPAM Act. Where we send marketing emails, they identify the sender and include an unsubscribe mechanism. We do not sell or rent your email address for third-party direct marketing.
If you believe you received suspicious or deceptive emails claiming to be from Eunice.io, please report it to us at privacy@eunice.io.
Contact Us
If you have questions or requests related to privacy, contact us at privacy@eunice.io.
You may also contact us by mail at: Eunice.io, Europa Business Centre Level 3-701, Dun Karm Street, Birkirkara, BKR9034, Malta.