Learning from catastrophe

Engineers are renowned clock-problem solvers. They’re also notorious for treating every problem like a clock. Increasing specialization and cultural expectations play a role in this tendency. But so do engineers themselves, who are typically the ones who get to frame the problems they’re trying to solve in the first place. 

In his latest book, Wicked Problems, Guru Madhavan argues that the growing number of cloudy problems in our world demands a broader, more civic-minded approach to engineering. “Wickedness” is Madhavan’s way of characterizing what he calls “the cloudiest of problems.” It’s a nod to a now-famous coinage by Horst Rittel and Melvin Webber, professors at the University of California, Berkeley, who used the term “wicked” to describe complex social problems that resisted the rote scientific and engineering-based (i.e., clock-like) approaches that were invading their fields of design and urban planning back in the 1970s. 

Madhavan, who’s the senior director of programs at the National Academy of Engineering, is no stranger to wicked problems himself. He’s tackled such daunting examples as trying to make prescription drugs more affordable in the US and prioritizing development of new vaccines. But the book isn’t about his own work. Instead, Wicked Problems weaves together the story of a largely forgotten aviation engineer and inventor, Edwin A. Link, with case studies of man-made and natural disasters that Madhavan uses to explain how wicked problems take shape in society and how they might be tamed.

Link’s story, for those who don’t know it, is fascinating—he was responsible for building the first mechanical flight trainer, using parts from his family’s organ factory—and Madhavan gives a rich and detailed accounting. The challenges this inventor faced in the 1920s and ’30s—which included figuring out how tens of thousands of pilots could quickly and effectively be trained to fly without putting all of them up in the air (and in danger), as well as how to instill trust in “instrument flying” when pilots’ instincts frequently told them their instruments were wrong—were among the quintessential wicked problems of his time. 

To address a world full of wicked problems, we’re going to need a more expansive and inclusive idea of what engineering is and who gets to participate in it.

Unfortunately, while Link’s biography and many of the interstitial chapters on disasters, like Boston’s Great Molasses Flood of 1919, are interesting and deeply researched, Wicked Problems suffers from some wicked structural choices. 

The book’s elaborate conceptual framework and hodgepodge of narratives feel both fussy and unnecessary, making a complex and nuanced topic even more difficult to grasp at times. In the prologue alone, readers must bounce from the concept of cloud problems to that of wicked problems, which get broken down into hard, soft, and messy problems, which are then reconstituted in different ways and linked to six attributes—efficiency, vagueness, vulnerability, safety, maintenance, and resilience—that, together, form what Madhavan calls a “concept of operations,” which is the primary organizational tool he uses to examine wicked problems.

It’s a lot—or at least enough to make you wonder whether a “systems engineering” approach was the correct lens through which to examine wickedness. It’s also unfortunate because Madhavan’s ultimate argument is an important one, particularly in an age of rampant solutionism and “one neat trick” approaches to complex problems. To effectively address a world full of wicked problems, he says, we’re going to need a more expansive and inclusive idea of what engineering is and who gets to participate in it.  

MIT PRESS, 2024

While John Downer would likely agree with that sentiment, his new book, Rational Accidents, makes a strong argument that there are hard limits to even the best and broadest engineering approaches. Similarly set in the world of aviation, Downer’s book explores a fundamental paradox at the heart of today’s civil aviation industry: the fact that flying is safer and more reliable than should technically be possible.